If you are contracting with us as a customer and (1) you place an order for standard Goods which are not the subject of a specification or special order and (2) the Order is placed via the Website or by telephone, then you may have the right to cancel your order within a fourteen day cooling off period beginning the day after you receive the Goods.

Cancellations should be made in writing by email to sales@cosmoceramics.co.uk or via telephone on 0141 420 1122. If the order is cancelled, the goods must be returned to the Company.

The cost for returning the goods is the responsibility of the Customer and goods must be returned within 30 days of delivery.

If the Customer returns the goods to the Company using their own arrangement, the Company will not reimburse the cost of returning the goods.

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